Privacy Policy
How Velimora Trek collects, uses, and protects your personal information.
This Privacy Policy describes how Velimora Trek ("we," "us," or "our"), operated at https://velimoratrek.com, collects, uses, and shares information about you when you use our website and services. We are committed to protecting your privacy in accordance with applicable US and international data protection laws.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, subscribe to our newsletter, or make an enquiry, we may collect:
- Full name and email address
- Phone number (if provided)
- Message content and tour preferences
- Any other information you choose to provide
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and general location data (country/city level)
- Browser type, version, and operating system
- Pages visited, time spent on each page, and referring URLs
- Device type (desktop, mobile, tablet)
- Cookies and similar tracking technologies (see our Cookie Policy)
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Send newsletters and cycling content (with your consent)
- Analyse website traffic and improve our content
- Process affiliate commission tracking
- Comply with legal obligations
- Prevent fraud and ensure website security
3. Affiliate Disclosure
Velimora Trek participates in affiliate marketing programs. When you click on certain links to third-party tour operators, booking platforms, or gear retailers, we may receive a commission if you make a purchase. This commission comes at no additional cost to you. Affiliate links are used to help sustain this free resource for cyclists. Our editorial opinions are not influenced by commercial relationships.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Email marketing platforms, analytics providers, and hosting services that help us operate our website
- Legal authorities: If required by law, court order, or government regulation
- Business transfers: In the event of a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your data and may only use it for the specific purposes we designate.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for a maximum of 2 years. Analytics data is retained for 26 months before automatic deletion.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at privacy@velimoratrek.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us at privacy@velimoratrek.com.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete that information.
10. Security
We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.
11. Third-Party Links
Our website contains links to third-party websites, tour operators, and booking platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@velimoratrek.com
- Mail: Velimora Trek, Privacy Officer, 125 Cycling Drive Suite 200, Boulder, CO 80302, USA